Terms & Conditions

1.Definitions

In these Terms, unless the context otherwise requires, the following expressions shall have the meanings set out below, and general principles of interpretation set out at the end of this Article shall apply:

1. “Account” means the user account created by a User on the Platform to access and avail the Services.

2. “Accessories” means the charging cables, connectors, adaptors and other components attached to, incorporated into, supplied with or otherwise forming part of a Power Bank.

3. “Applicable Law” means all applicable statutes, enactments, ordinances, rules, regulations, notifications, circulars, directions, guidelines, governmental orders, judicial decisions, and other laws having the force of law in India, as amended, re-enacted, consolidated, or replaced from time to time.

4. “Applicable Lost Power Bank Charge” means the charge applicable to a Power Bank that is lost, misplaced, stolen, not returned within the period specified under these Terms, or otherwise treated as purchased by the User. The applicable amount shall be displayed or communicated on the Platform before confirmation of the relevant rental and may be revised by the Company prospectively from time to time without requiring an amendment to these Terms.

5. “Company”, “Chargingo”, “we”, “us”, or “our” means Pryolt Private Limited, operating under the brand name “Chargingo”, and includes its successors, assigns, affiliates, employees, representatives, and authorised agents.

6. “Kiosk” means a self-service charging and Power Bank rental/return terminal installed and operated by the Company (whether at a Partner Venue or otherwise) through which a User may rent or return a Power Bank.

7. “Partner Venue” means any third-party location, establishment, premises, or facility, including cafes, restaurants, hotels, co-working spaces, educational institutions, and transportation hubs, where a Kiosk is installed or made available to Users.

8. “Payment Mandate” means the one-time, pre-authorised hold or block placed on a User’s chosen payment instrument by the User’s issuing bank or payment service provider, at the Company’s request and with the User’s authorisation, prior to the dispensing of a Power Bank, as described in Article 13.

9. “Payment Mandate Amount” means the sum currently fixed at ₹1,000 (Rupees One Thousand only), or such other amount as the Company may prescribe and publish on the Platform from time to time.

10. “Platform” means the Chargingo website, mobile application, Kiosks, software interfaces, QR-code and NFC based access systems, and any other related digital or physical touchpoints operated by the Company.

11. “Power Bank” means any portable power bank or charging device made available by the Company for rental through the Platform.

12. “Privacy Policy” means the Company's Privacy Policy governing the collection, use, processing, storage, disclosure, transfer, retention, and protection of Users' Personal Data, as amended or updated by the Company from time to time and made available on the Platform.

13. “Proof of Return” means reasonable evidence demonstrating that a Power Bank was returned to a compatible Kiosk, including a return confirmation generated by the application or Kiosk, a transaction receipt, a dated photograph or video, the Kiosk location and identification details, or any other evidence reasonably acceptable to the Company.

14. “PSP” or “Payment Service Provider” means any bank, payment gateway, payment aggregator, card network, Unified Payments Interface (UPI) service provider, wallet operator, acquiring bank, issuing bank, or any other authorised intermediary or financial institution that facilitates payment processing, Payment Mandates, payment authorisation, settlement, or related payment services in connection with the Services.

15. “Rental Period” means the duration commencing upon the successful dispensing of a Power Bank to a User and ending upon its successful return through a compatible Kiosk.

16. “Services” means the Power Bank rental services, charging solutions, Account features, payment facilities, and any ancillary services made available by the Company through the Platform.

17. “Support Channels” means the customer support email address and telephone number specified in Article 33, as updated and published by the Company from time to time.

18. “Tariff” means the rental charges applicable per unit of time, or such other basis, as displayed on the Platform or the Kiosk interface, and as may be revised by the Company from time to time.

19. “Terms” means these Terms & Conditions, together with the Privacy Policy and any other policies, guidelines, or notices published by the Company from time to time.

20. “User”, “you”, or “your” means any individual who accesses, registers on, interacts with, or uses the Platform or the Services.

21. Interpretation: Unless the context otherwise requires: (a) words importing the singular include the plural and vice versa; (b) headings and Article titles are inserted for convenience of reference only and shall not affect the interpretation of these Terms; and (c) the word “including” shall be construed as “including, without limitation”.

2.Acceptance of Terms

1. By scanning a QR code, tapping via NFC, accessing a Kiosk, creating an Account, initiating a rental transaction, or otherwise accessing or using the Platform or the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and the Privacy Policy.

2. Such access, interaction, or use shall constitute a valid electronic record and an express electronic acceptance of these Terms in accordance with applicable law, including the Information Technology Act, 2000 and the rules made thereunder.

3. Where a User is below 18 years of age, acceptance must be provided by the User’s parent or legal guardian in the manner specified in Article 3.

4. If you do not agree to these Terms, you must immediately discontinue and refrain from accessing or using the Platform, the Kiosks, or the Services.

3.Age & Eligibility

1. Individuals who are 18 years of age or older and legally competent to enter into a binding contract may independently create an Account and use the Platform and the Services.

2. A person below 18 years of age may use the Platform and the Services only with the prior consent, authorisation and supervision of a parent or legal guardian.

3. Where the Services are used by a person below 18 years of age:

1. the parent or legal guardian must review and accept these Terms on behalf of the minor;

2. the Account, payment method and Payment Mandate used for the transaction must be created, provided, controlled or expressly authorised by the parent or legal guardian;

3. the parent or legal guardian shall be deemed to have authorised all rentals, purchases, charges and activities undertaken by the minor through the Account; and

4. the parent or legal guardian shall be responsible for compliance with these Terms and for all payments, damage, loss, misuse and other liabilities arising from the minor’s use of the Services.

4. Any transaction or contractual arrangement arising from use of the Services by a person below 18 years of age shall, to the extent permitted by Applicable Law, be treated as having been entered into and authorised by the parent or legal guardian who permitted such use.

5. By using the Platform, the User represents and warrants that:

1. the User satisfies the requirements set out in this Article;

2. the User possesses legal capacity to enter into a binding contract or is using the Services with the valid authorisation and supervision of a parent or legal guardian;

3. the User is not barred or disqualified from receiving the Services under Applicable Law; and

4. all information provided by or on behalf of the User is true, accurate, current and complete.

6. The Company may request reasonable proof of age, identity, parental consent or guardianship and may suspend, restrict or terminate an Account or access to the Services where any eligibility condition under this Article is found not to have been satisfied.

4.About Chargingo and its Nature of Services

1. Chargingo operates a network of self-service charging Kiosks located at Partner Venues and other locations, through which Users may rent portable Power Banks for temporary use and return them through a compatible Kiosk.

2. The Company may also make available a smart advertising network through which third-party advertisements, branding, promotional displays or similar promotional material may be displayed on or through Kiosks, Power Banks, digital screens, the Platform or other parts of the Chargingo network.

3. The Services are made available on the terms set out in these Terms, and the Company reserves the right to modify the scope, features, and manner of delivery of the Services in accordance with Article 20.

4. Advertisements displayed through the Chargingo network shall be third-party advertisements. The advertisements, representations, offers, claims, products and services promoted through them are provided and controlled by the relevant third-party advertisers. The Company does not create, verify, guarantee, endorse or exercise control over the content, accuracy, legality, quality, availability or performance of the advertised products or services.

5. The User acknowledges and agrees that the display of third-party advertisements may form part of the Kiosks, Power Banks and Services. The User shall not object to the use of a Kiosk, Power Bank or Platform interface solely on the ground that third-party advertisements, branding or promotional material are displayed through it.

6. The display of any advertisement shall not constitute an endorsement, recommendation, warranty, representation, partnership or agency relationship between the Company and the third-party advertiser.

7. Any enquiry, complaint, claim, purchase or transaction relating to a third-party advertisement or an advertised product or service must be addressed directly to the relevant advertiser or service provider. Nothing in this Article shall exclude any right or remedy that cannot lawfully be excluded under Applicable Law.

8. The Services are made available subject to these Terms, and the Company may modify the scope, features and manner of delivery of the Services in accordance with Article 20.

5.Registration and User Account

1. To access certain features of the Services, including renting a Power Bank, Users may be required to create an Account through the Platform, using mobile number verification, QR/NFC based authentication, or such other procedure as the Company may prescribe from time to time.

2. Users are responsible for ensuring that the information provided during registration and thereafter is accurate, complete, and kept up to date. The Company may require verification of certain information to facilitate rentals, process transactions, prevent misuse of the Services, or comply with applicable legal requirements.

3. An Account is personal to the User and shall not be transferred, assigned, sub-licensed, or shared with, or otherwise permitted to be accessed or used by, any third party, except where expressly authorised by the Company.

4. Upon successful registration, the User shall be entitled to access and use the Services through the Platform in accordance with these Terms.

5. The Company reserves the right, at its sole discretion, to suspend, restrict, deny, or revoke access to an Account, the Platform, or the Services at any time, with or without prior notice, including where an Account contains inaccurate information, is used in violation of these Terms, or is reasonably suspected of fraudulent, unlawful, or abusive activity.

6. In the event of suspension or termination of an Account, the User may submit a complaint or appeal in accordance with Article 25.

7. The collection, processing, storage, and use of personal information in connection with registration and use of the Services shall be governed by the Company’s Privacy Policy.

6.Account Security

1. The User is solely responsible for maintaining the confidentiality and security of their Account credentials, including login details, OTPs, and any linked payment instruments.

2. All actions, transactions, and activities carried out through a User’s Account shall be deemed to have been authorised by, and shall be the sole responsibility of, that User.

3. The User agrees to:

1. keep Account credentials confidential at all times;

2. not disclose any login, verification, or authentication codes to any person; and

3. immediately notify the Company, through the support channels available on the Platform, of any unauthorised access, use, or suspected breach of the Account.

7. Upon receipt of such notification, the Company may take reasonable measures to secure the Account, including temporary suspension; however, the User acknowledges that such measures may not be immediate, and the Company shall not be liable for any interim loss or damage arising prior to such measures taking effect.

8. In the course of using the Platform, a User may come into contact with the personal information of other Users, including through Partner Venue interactions or shared Kiosk usage. The User agrees to keep such information strictly confidential and not to disclose or misuse it in any manner.

7.Electronic Communications and Notices

1. By using the Services, the User consents to receive communications from the Company electronically through the Platform, SMS, e-mail, push notifications, WhatsApp, or any other contact details provided by the User.

2. Such communications may include transaction confirmations, rental updates, Payment Mandate notifications, Account notifications, payment alerts, customer support communications, legal notices, and other service-related information.

3. Electronic communications sent in accordance with this Article shall be deemed to satisfy any legal requirement that such communications be made in writing, and shall be deemed validly served on the User when sent to the contact details last provided by the User.

4. The User is responsible for maintaining current contact details and for regularly reviewing service-related communications sent by the Company.

8.Power Bank Rental: Access and Activation

1. Chargingo enables Users to rent portable Power Banks through self-service Kiosks located at Partner Venues and other participating locations.

2. To initiate a rental, a User must, after registration, scan a QR code or tap via NFC at a Kiosk, complete the applicable Payment Mandate process described in Article 13, and comply with any instructions displayed on the Kiosk interface or the Platform.

3. The applicable Tariff, the Payment Mandate Amount, usage limits, return requirements, and any other applicable terms shall be displayed to the User before a rental is confirmed.

4. Upon successful approval of the Payment Mandate, a Power Bank shall be automatically dispensed by the Kiosk. The User’s responsibility for the Power Bank begins upon successful dispensing and continues until the Power Bank is successfully returned through a compatible Kiosk.

9.Inspection, Damage to Power Bank or Accessories, and Use

1. Immediately upon receiving a Power Bank, and before commencing use, the User must inspect the Power Bank and its Accessories for visible damage, missing components or defects, including: (a) missing, broken, cut, exposed or damaged charging cables; (b) damaged connectors or charging ports; (c) cracks, punctures, swelling, overheating or physical deformation; (d) signs of tampering or dismantling; (e) non-functional charging or indicator systems; or (f) any other visible defect that may affect safe or proper use.

2. If the User receives a Power Bank with any missing or damaged cable, damaged Accessory or other visible defect, the User must immediately: (a) discontinue or refrain from using the Power Bank; (b) report the issue to the Company through the Support Channels, providing reasonable supporting information or evidence where available; and (c) return the Power Bank to a compatible Kiosk as soon as reasonably practicable, in accordance with the instructions provided by the Company.

3. Where a User continues to retain or use a Power Bank despite visible damage, a missing Accessory or another visible defect, without promptly reporting it, the Company may hold the User responsible for the relevant damage or missing component. This is because continued use or delayed reporting may make it difficult or impossible to determine when, how or by whom the damage occurred.

4. The User is responsible for any damage caused to a Power Bank or its Accessories during the Rental Period, including damage to charging cables, connectors, ports, casing, internal components or other parts, except for normal wear and tear or a pre-existing defect that was promptly reported in accordance with this Article.

5. The Company may inspect a Power Bank and its Accessories: (a) immediately upon return; (b) during routine maintenance; (c) when the Power Bank is subsequently rented by another User; (d) when a subsequent User reports a defect; or (e) at any other reasonable time after the relevant rental has ended.

6. Damage charges are not required to be identified, determined or imposed immediately when the Power Bank is returned. The Company may charge the User immediately upon return or at a later stage if damage is subsequently discovered and is reasonably determined to have occurred during that User’s Rental Period.

7. A Power Bank may appear to be operational when returned but may contain a defect that becomes apparent only during later testing, charging, maintenance or use by another User. Where such a defect is subsequently discovered, the Company may investigate the matter by reviewing relevant information, including rental records, Kiosk records, inspection reports, photographs, videos, charging data, prior and subsequent complaints, and the timing and nature of the defect.

8. If, following a reasonable investigation, the Company determines that the damage or defect more likely than not occurred during the previous User’s Rental Period, the Company may recover the applicable repair, replacement, Accessory or administrative charges from that User, even though the rental has already ended.

9. Before recovering a charge under Article 9.8, the Company may notify the User electronically and provide reasonable particulars of the damage and charge. The User may dispute the determination through the Support Channels.

10. The User shall use the Power Bank and its Accessories in a reasonable, careful and lawful manner and shall not damage, vandalise, conceal, tamper with, dismantle, modify or otherwise interfere with them.

11. The Company does not guarantee compatibility of a Power Bank or its Accessories with every make, model, operating system, charging cable, charging port or electronic device. Users are responsible for ensuring that their devices are suitable for use with the Power Bank before commencing charging.

10.Rental Period, Return and Non-return of Power Bank

1. The Rental Period commences upon successful dispensing of a Power Bank and ends only when the Power Bank is successfully returned to and registered as returned by a compatible Kiosk, in accordance with the instructions displayed on the Platform or Kiosk interface.

2. Rental charges shall continue to accrue in accordance with the applicable Tariff for so long as the Power Bank remains with the User and has not been successfully registered as returned, subject to correction where a valid return is established under this Article.

3. The system-generated data recorded by the Company in respect of dispensing, usage and return shall, in the absence of manifest error or valid contrary evidence, constitute evidence of the Rental Period and resulting charges.

4. A Power Bank must be returned within five consecutive calendar days from the time at which it was dispensed, unless a different shorter period is clearly displayed and accepted by the User before the rental.

5. If the Power Bank is not successfully returned within five consecutive calendar days from the time of dispensing: (a) the Power Bank shall be treated as lost; (b) the Power Bank shall be deemed to have been purchased by the User in accordance with Article 17; (c) the Applicable Lost Power Bank Charge shall become immediately due and payable; and (d) the User shall remain responsible for any accrued rental charges, applicable taxes and other validly payable amounts.

6. The Applicable Lost Power Bank Charge imposed after expiry of the five-day period shall be non-refundable. If the User subsequently returns or delivers the Power Bank after that period, such return shall not entitle the User to a refund, reversal or reduction of the Applicable Lost Power Bank Charge.

7. The User should retain Proof of Return after returning a Power Bank. Where available, the User should verify that the application or Platform reflects completion of the rental.

8. If the User has returned a Power Bank but the application, Platform or system continues to show the rental as active, the User must promptly contact the Company through the Support Channels and provide available Proof of Return, including the date, approximate time and location of return.

9. Upon receiving a complaint under Article 10.8, the Company shall investigate the relevant Kiosk records, system data and evidence provided by the User.

10. If the User’s claim is found to be valid, the Company shall update or correct the rental status and make appropriate corrections to rental charges or other amounts that accrued solely because the return was not properly reflected in the system.

11. Failure to retain or provide Proof of Return shall not automatically invalidate a genuine claim, but may affect the Company’s ability to verify the return.

11.Damage, Loss, Misplacement or Theft

1. The User is responsible for the Power Bank and its Accessories from the time they are dispensed until they are successfully returned, purchased or deemed purchased in accordance with these Terms.

2. Whether the Power Bank is lost, misplaced or stolen, the User remains responsible for it and the Applicable Lost Power Bank Charge shall apply. The fact that a Power Bank was stolen by a third party, unintentionally misplaced or otherwise lost without deliberate wrongdoing by the User shall not remove the User’s responsibility to pay the Applicable Lost Power Bank Charge.

3. The User should promptly notify the Company through the Support Channels after becoming aware that a Power Bank has been lost, misplaced or stolen.

4. Where a Power Bank or its Accessories are damaged beyond normal wear and tear, rendered unusable, or require repair or replacement due to misuse, negligence, unauthorised interference or any act or omission attributable to the User, the Company may recover the applicable repair, replacement, Accessory and administrative charges.

5. Charges under this Article may be determined and imposed either immediately or after the rental has ended, including where damage is discovered during a later inspection or subsequent rental, subject to the investigation procedure described in Article 9.

6. Amounts recoverable under this Article may be recovered in accordance with Article 13 or through any other lawful means available to the Company.

12.User Obligations and Prohibited Activities

1. The User agrees to use the Platform and the Services responsibly, in good faith, and only for lawful purposes.

2. Without prejudice to any other provision of these Terms, the User shall not, and shall not attempt to:

1. misuse, damage, tamper with, dismantle, modify, sub-rent, lend, or transfer to any third-party any Power Bank, Kiosk, or related infrastructure;

2. use a Power Bank for any commercial, advertising, or promotional purpose;

3. use the Services in any manner that may adversely affect other Users, Partner Venues, or the operation of the Chargingo network;

4. use a Power Bank for any commercial, advertising, or promotional purpose;

5. engage in fraudulent transactions, payment abuse, chargeback abuse, or any activity intended to circumvent rental charges, the Payment Mandate, or other security measures;

6. access, extract, copy, scrape, monitor, or attempt to gain unauthorised access to the Platform, Kiosks, systems, accounts, or data, or circumvent any security or access-control measure;

7. interfere with, disrupt, damage, overload, or reverse-engineer the Platform, any Power Bank, Kiosk, or related software or infrastructure;

8. misuse, infringe, reproduce, distribute, or exploit any intellectual property, or any proprietary or confidential information, of the Company or any third party otherwise than as expressly permitted under these Terms; or

9. use the Services in violation of any applicable law, regulation, or third-party right.

3. Where a User initiates a chargeback, payment reversal, or payment dispute in respect of a valid transaction, the Company reserves the right to recover the disputed amount, suspend access to the Services, and take such other measures as may be reasonably necessary to protect its interests.

4. The User remains responsible for any loss, damage, charges, or liabilities arising from their use or misuse of the Services.

13.Payment Mandate, Charges and Billing

This Article sets out the payment mechanism applicable to Power Bank rentals. Users are encouraged to read this Article carefully before initiating a rental, as described below:

1. No Fixed Security Deposit: Chargingo does not collect a fixed, upfront security deposit from Users for the rental of a Power Bank. Instead, the Company uses a pre-authorised payment mandate mechanism, as described in this Article, to secure the User’s payment obligations in respect of a rental transaction.

2. Initiation of Payment Mandate: Before a Power Bank is dispensed, the Company may initiate a one-time Payment Mandate for the Payment Mandate Amount through the payment method selected by the User. The available payment methods may include debit cards, credit cards, UPI or UPI mandate facilities, net-banking based e-mandates, wallets, or any other payment instrument or mechanism made available on the Platform. The Payment Mandate Amount shall be displayed or communicated before the User confirms the rental. No fixed Payment Mandate Amount is prescribed under these Terms.

3. Nature of the Payment Mandate:

1. The Payment Mandate Amount may be blocked, earmarked or placed on hold against the User’s payment instrument by the issuing bank or PSP. It is not necessarily immediately transferred to the Company when the Payment Mandate is initiated.

2. The Payment Mandate does not, by itself, constitute a rental charge, deposit, purchase price or advance payment to the Company. It is a payment authorisation or hold administered by the User’s bank or PSP.

3. By initiating a rental, the User authorises the Company to request the relevant issuing bank or PSP to establish the Payment Mandate and to debit or settle amounts that become validly payable under these Terms.

4. Dispensing of the Power Bank: Upon successful approval of the Payment Mandate by the User’s issuing bank/PSP, the Kiosk shall automatically dispense a Power Bank to the User. If the Payment Mandate is declined, fails, or is not approved for any reason, the Kiosk shall not dispense a Power Bank, and the User may retry the transaction using the same or an alternate payment method.

5. Rental Charges:

1. Once a Power Bank has been dispensed, the User shall be charged only for the actual duration of the rental, computed in accordance with the Tariff displayed on the Platform and/or the Kiosk interface at the time of the rental.

2. Rental charges shall continue to accrue for so long as the Power Bank remains with the User and until it is successfully returned to, and registered as returned by, a compatible Kiosk.

3. The rental duration and corresponding charges recorded by the Company’s systems shall, in the absence of manifest error, be treated as conclusive evidence of the usage period and the amount payable.

6. Settlement upon return: Upon successful return of the Power Bank to a compatible Kiosk:

1. the actual rental charges, applicable taxes and any other amounts validly payable under these Terms shall become due;

2. the relevant amount may be adjusted or settled against the Payment Mandate;

3. the unutilised balance of the Payment Mandate Amount shall be released or unblocked by the User’s issuing bank or PSP; and

4. the release of the Payment Mandate shall not prevent the Company from subsequently recovering a valid damage or Accessory charge discovered after the rental in accordance with Articles 9 and 11.

7. Timing of Release of Blocked Funds: The release or unblocking of the unutilised portion of the Payment Mandate Amount is undertaken by the User’s issuing bank/PSP and not by the Company. The timeline for such release may vary depending on the policies, systems, and processing timelines of the relevant bank or PSP, and the Company shall not be liable for any delay, or for any inconvenience caused to the User, arising from the acts, omissions, systems, or processing timelines of such third parties. Where a User does not observe the release of the blocked amount within a reasonable period, the User may contact the Company’s support channels, and the Company shall provide such reasonable assistance as may be necessary to help the User follow up with the relevant bank/PSP.

8. Charges exceeding the payment mandate amount; non-return of power bank:

1. Where the actual rental charges or other amounts payable exceed the Payment Mandate Amount, the User shall remain liable for the outstanding balance.

2. Where a Power Bank is lost, misplaced, stolen or not returned within five days, the Company may recover the Applicable Lost Power Bank Charge, accrued rental charges, applicable taxes and other validly payable amounts

3. Where damage to a Power Bank or its Accessories is discovered during or after the rental, the Company may recover the applicable repair, replacement, Accessory and administrative charges in accordance with Articles 9 and 11.

4. Recovery may be effected by: (i) submitting an additional debit or payment request through the payment method used for the rental or another payment method linked to the Account, subject to the User’s authorisation and Applicable Law; (ii) raising a fresh Payment Mandate or payment request; (iii) issuing an invoice or payment notice to the User; or (iv) using any other lawful means of recovery available to the Company.

5. The User agrees to promptly settle any outstanding amount after receiving notice from the Company.

9. General Payment Terms:

1. All rental charges, taxes, and other applicable charges shall be displayed to the User on the Platform prior to confirmation of a rental.

2. Payments are processed through authorised third-party payment gateways and payment service providers. The Company does not store complete card numbers, CVV, UPI PIN, or net-banking credentials on its own systems.

3. The Company may, from time to time, offer promotional codes, discounts, or coupons, subject to such specific terms as may be notified.

4. The Payment Mandate Amount and the Tariff may be revised by the Company from time to time; any revised amount(s) shall be displayed on the Platform prior to a User confirming a rental and shall apply prospectively.

5. The Applicable Lost Power Bank Charge need not be specified as a fixed amount in these Terms, and a change in that charge shall not, by itself, require an amendment to these Terms.

14.Refunds and Payment Disputes

1. As the Payment Mandate may constitute a hold or pre-authorisation rather than an immediate payment to the Company, refund requests to the Company would not ordinarily arise in relation to the unutilised portion of the Payment Mandate Amount.

2. Users may raise payment-related concerns through the Support Channels in respect of failed transactions, duplicate payments, incorrect rental charges, an incorrectly active rental, or any other payment discrepancy.

3. The Company shall make reasonable efforts to review and resolve such concerns in coordination with the relevant Payment Service Provider.

4. Except as expressly provided in these Terms or required under Applicable Law, rental charges validly levied are non-refundable.

5. An Applicable Lost Power Bank Charge imposed because a Power Bank was not returned within five days shall remain non-refundable even if the Power Bank is subsequently returned.

6. The Company may withhold, adjust or recover amounts where reasonably required to address unpaid rental charges, damaged Accessories, lost or damaged Power Banks, misuse, fraud prevention or legal compliance obligations.

7. Any dispute regarding a charge should be raised promptly through the Support Channels and should include the relevant transaction details and available supporting evidence.

15.Fraud Prevention and Verification

1. The Company reserves the right to undertake reasonable verification measures to prevent fraud, misuse of the Services, suspicious transactions, chargeback abuse, or unauthorised Account activity.

2. Where the Company reasonably believes that a transaction, Account, or rental activity may be fraudulent or unlawful, it may suspend access to the Services, restrict transactions, request additional verification, or take such other action as may be reasonably necessary to protect its legitimate interests.

16.Partner Venues

1. Kiosks may be installed at cafes, restaurants, hotels, co-working spaces, educational institutions, transportation hubs, entertainment venues, and other locations operated by independent third parties (hereinafter “Partner Venues”).

2. Users are required to comply with the rules, policies, and reasonable instructions of the relevant Partner Venue while using the Services at that location.

3. Partner Venues operate independently of the Company and are not responsible for the operation, maintenance, pricing, availability, or performance of the Services, unless expressly stated otherwise.

4. The Company shall not be liable where a User is denied entry to, removed from, or otherwise restricted from accessing a Partner Venue due to the User’s conduct or the Partner Venue’s own policies.

5. Disputes relating solely to the products, services, facilities, or conduct of a Partner Venue shall be addressed directly with the relevant Partner Venue.

17.Ownership of Power Banks and Equipment

1. Except where a Power Bank is purchased or deemed purchased in accordance with this Article, all Power Banks, Accessories, Kiosks, charging equipment and related infrastructure remain the exclusive property of the Company or its authorised partners and licensors.

2. A rental transaction grants the User only a limited and temporary right to use the relevant Power Bank and Accessories in accordance with these Terms.

3. The Company may, at its discretion, provide Users with an option to purchase a Power Bank at the time of initiating the transaction. Such an option shall be subject to availability and shall be displayed through the Platform or Kiosk before confirmation.

4. Where a purchase option is available, the applicable purchase price, taxes, payment terms, product details and any other specific purchase conditions shall be displayed or communicated before the User confirms the purchase.

5. Where the User expressly selects the purchase option and completes the required payment, the Power Bank shall be treated as purchased by the User in accordance with the purchase terms displayed at the time of the transaction.

6. Where a Power Bank rented by the User is not returned within five consecutive calendar days from the time of dispensing: (a) the Power Bank shall automatically be deemed to have been purchased by the User; (b) the User shall become liable to pay the Applicable Lost Power Bank Charge; (c) the User shall remain liable for accrued rental charges, taxes and other amounts validly payable under these Terms; and (d) the Applicable Lost Power Bank Charge shall not be refunded even if the Power Bank is subsequently returned.

7. Except where an express purchase option is offered or a Power Bank is deemed purchased under Article 17.6, the User shall not sell, transfer, pled

18.Intellectual Property

1. The Platform, the “Chargingo” name and logo “”, trademarks, branding elements, Kiosk interfaces, software, content, graphics, text, advertisements, and all associated intellectual property rights are owned by or licensed to the Company and are protected under applicable intellectual property laws.

2. Users are granted a limited, non-exclusive, revocable, and non-transferable licence to access and use the Platform solely for personal, lawful use of the Services.

3. Except as expressly permitted under these Terms, no part of the Platform or the Company’s content may be copied, reproduced, distributed, modified, published, publicly displayed, reverse-engineered, or commercially exploited without the Company’s prior written consent.

19.User Reviews and Feedback

1. Users may choose to provide ratings, reviews, suggestions, feedback, or other communications relating to the Services.

2. By submitting such feedback, the User grants the Company a royalty-free, worldwide right to use, reproduce, adapt, publish, and display the feedback for operational, promotional, service-improvement, and business purposes, without any obligation to provide compensation.

3. Users shall ensure that any reviews or feedback submitted are accurate, lawful, and do not infringe the rights of any third party.

4. The Company reserves the right to remove or restrict any content that it reasonably considers misleading, abusive, unlawful, defamatory, offensive, or otherwise inappropriate.

20.Service Availability and Modification

1. The Company endeavours to maintain the availability and functionality of the Services; however, uninterrupted access cannot be guaranteed.

2. The availability of Power Banks may vary depending on location, demand, Kiosk inventory, maintenance requirements, technical issues, operational constraints, or circumstances beyond the Company’s reasonable control.

3. The Company reserves the right to modify, suspend, discontinue, upgrade, or restrict any part of the Services at any time, without prior notice, where reasonably necessary for operational, security, maintenance, or business purposes.

21.Disclaimer of Warranties

1. The Services, the Platform, and the Power Banks are provided on an “as available” and “as is” basis.

2. While the Company makes reasonable efforts to maintain the quality, reliability, and functionality of the Services, the Company does not guarantee that the Services will always be uninterrupted, error-free, available at every location, or compatible with every device.

3. The charging performance of a Power Bank may vary depending upon device specifications, battery condition, charging requirements, environmental conditions, and other factors outside the Company’s control.

4. The Company does not warrant or guarantee any product, service, claim, representation or offer contained in a third-party advertisement displayed through the Chargingo network.

5. To the maximum extent permitted by applicable law, all warranties, representations, and conditions not expressly stated in these Terms are excluded.

22.Limitation of Liability

1. Nothing in these Terms shall exclude or limit the Company’s liability where such exclusion or limitation is prohibited by applicable law.

2. Subject to Article 22.1, and to the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of business opportunity, loss of data, device malfunction, battery degradation, interruption of business activities, or any other indirect loss, arising from or relating to the use of, or inability to use, the Services.

3. The Company shall not be liable for any loss arising solely from the content, claims, conduct, products or services of a third-party advertiser or from a User’s interaction or transaction with such advertiser.

4. In any event, the aggregate liability of the Company arising out of or relating to the Services shall not exceed the total amount actually paid by the User to the Company during the three (3) months immediately preceding the event giving rise to the claim.

5. Use of the Services is entirely at the User’s own risk.

23.Indemnification

1. The User agrees to indemnify and hold harmless the Company, its directors, officers, employees, affiliates, service providers, and representatives from and against any claims, losses, liabilities, damages, penalties, costs, or expenses (including reasonable legal fees) arising from:

1. violation of these Terms;

2. misuse of the Services;

3. breach of applicable law;

4. infringement of any third-party rights;

5. loss, damage, misuse, or unauthorised retention of any Power Bank; or

6. any other act or omission attributable to the User.

24.Suspension and Termination

1. The Company may suspend, restrict, or terminate access to the Services, with or without notice, where it reasonably believes that:

1. these Terms have been violated;

2. fraudulent, unlawful, abusive, or suspicious activity has occurred;

3. payment obligations, including under the Payment Mandate mechanism, remain outstanding;

4. a Power Bank has not been returned within the applicable period;

5. a Power Bank has not been returned or has been damaged; or

6. such action is reasonably necessary to protect the Platform, Users, Partner Venues, or the Company’s legitimate interests.

2. The User shall be notified of any such action through electronic means, where practicable.

3. Users may discontinue use of the Services at any time by ceasing to use the Platform.

4. Termination shall not affect any obligations that have accrued prior to termination, and any provisions that by their nature are intended to survive termination (including, without limitation, Articles 9, 10, 11, 13, 14, 17, 18, 22 and 23) shall continue in full force and effect notwithstanding such termination.

25.Complaints and Grievance Redressal

1. Users may submit complaints or disputes relating to rentals, payments, the Payment Mandate, refunds, Account issues, or any other aspect of the Services through the support channels available on the Platform.

2. The Company shall make commercially reasonable efforts to acknowledge and resolve such complaints in a timely manner.

3. The Company may designate a Grievance Officer in accordance with applicable law, whose name and contact details shall be published on the Platform.

4. Customer queries and complaints may initially be received, classified, processed or responded to by an AI-based customer-support system. The AI-based system may provide preliminary information, request transaction details, guide the User through troubleshooting steps, or assist in identifying the appropriate category of complaint. Where the AI-based system is unable to resolve the issue, where the User reasonably disputes the automated response, or where the matter requires investigation, discretion, document review or a decision concerning charges or liability, the matter shall be escalated to the Company’s team for manual review and resolution.

26.Force Majeure

1. The Company shall not be liable for any delay, interruption, suspension, or failure in providing the Services arising from circumstances beyond its reasonable control, including acts of God, natural disasters, power outages, internet or telecommunications failures, government actions, labour disputes, pandemics, vandalism, theft, or technical failures of third-party systems, including banks and payment service providers.

27.Governing Law and Dispute Resolution

1. These Terms shall be governed by and construed in accordance with the laws of India.

2. Any dispute, controversy, or claim arising out of or relating to the Services or these Terms shall first be attempted to be resolved amicably through mutual discussions between the parties.

3. If such dispute remains unresolved for a period of thirty (30) days, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator appointed in accordance with applicable law. The seat and venue of arbitration shall be Jaipur, Rajasthan, and the proceedings shall be conducted in the English language.

4. Subject to Article 27.3, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction over matters arising from or relating to these Terms.

28.Changes to These Terms

1. The Company may update or revise these Terms from time to time to reflect changes in business practices, operational requirements, legal obligations, or the Services offered through the Platform.

2. The revised Terms shall become effective upon being made available through the Platform, or through such other reasonable means of communication as the Company may adopt.

3. Continued use of the Services after such changes become effective shall constitute acceptance of the revised Terms.

4. Changes to the Tariff, Payment Mandate Amount, Applicable Lost Power Bank Charge or other transaction-specific charges that are displayed before a transaction shall not, by themselves, require amendment of these Terms.

29.Severability

1. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or authority of competent jurisdiction, such provision shall be deemed severable, and the remaining provisions shall continue in full force and effect.

30.No Waiver

1. The failure of the Company to enforce any provision of these Terms shall not constitute a waiver of such provision or of any other provision.

2. No waiver shall be effective unless made in writing by the Company.

31.Assignment

1. The Company may assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, without restriction and without requiring the User’s consent.

2. The User shall not assign or transfer any of its rights or obligations under these Terms without the Company’s prior written consent.

32.Entire Agreement

1. These Terms, together with the Privacy Policy and any other policies, guidelines, or notices made available on the Platform, constitute the entire agreement between the User and the Company relating to the Services, and supersede all prior communications, understandings, or arrangements, whether written or oral, relating to the same subject matter.

33.Contact and Support

1. For assistance relating to rentals, payments, the Payment Mandate, refunds, Account issues, or any other questions regarding these Terms, Users may contact the Company through the support channels available within the Chargingo application or as provided below:

Customer Care Phone: +91-7690800808

Customer Care Email: help@chargingo.in